Select either Refresh your PC to repair the PC, or Reset your PC to prepare the PC for another user.įor PCs, there isn't a built-in way to reset a device remotely. This works even if you're not logged into Windows. If the device is not responsive, try restarting it first.Ĭlick the power button, then hold down Shift while choosing Restart. Select either Keep my files to repair the PC, or Remove everything to prepare the PC for a new user. Ways to reset a desktop PCĬlick Settings > Update & security > Recovery > under Reset this PC, click Get started. To return the device to the original factory state, you must flash it with the original factory image. For example, any packages that were added or modified during an update remain. When you reset a device, it does not return it to the original factory state. An OEM has completed factory testing and wants to reset the device (optionally preserving preloaded map data).The device has malfunctioned and the user wants to reset the device.For example, when an employee leaves the organization. The device belongs to an organization, and the organization wants to reset the device.A user may want to reset a device to transfer it to another owner.Resetting the device addresses a number of key scenarios:

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